At conference calls and business meetings, it will not surprise you to learn that dispatchers and managers here at MTI talk about drivers.
Who are the best, favorite drivers to work with?
The answer is always the same:
- The ones who do what they have said they will
- The ones who call in often, and let you know what is happening – especially what their delivery ETA will be.
- The ones who share news of delays and issues: a tree growing in the engine block of a truck; a chip in the windshield that the shipper will not repair; a missing battery box cover; a VIN that is one digit off; tires without tread…
- The ones who let us help them: provide a safety motel; call a tow truck; provide a back-haul load; talk with a reluctant shipper…
No one needs to be the Lone Ranger in this business; we are part of a team.