There has been a recent epidemic of new trucks and tractors delivered to their proud owners smelling like an ash tray.
If you have ever bought a brand new vehicle, you know that part of the thrill is the new vehicle smell. Our customers who have paid $40,000, $60,000, $70,000 or more for a new vehicle, have been cheated of this. Instead, they open the cab doors to their new vehicle to see ash on the upholstery, dash and floor, and to inhale noxious odors.
PLEASE consider your role as a customer service person; respect our customer’s investment and pride in his new vehicle, and treat it with the respect it deserves. Do not smoke in – or near to – a new vehicle. [The driver who stands just outside the door to smoke isn’t accomplishing anything, as – when he gets in the cab – he will bring the smell of smoke in with him on his clothing and in his hair. He is as apt to be charged for detailing his vehicle as the man who lit up and smoked inside the cab.]
There is now a financial reason NOT to smoke in our customer’s truck or tractor: the last detail we paid for cost $350, an amount that is charged back to the driver responsible.